Strategic Technical Writer with a track record of scaling documentation for global platforms. Expert in translating engineering logic into high-impact developer guides, OpenAPI references, and internal governance frameworks.

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Professional Experience

Postman Apr 2022 – Present

Technical Writer

Postman Docs. Author and maintain comprehensive documentation for the Postman Docs, covering all aspects of the frontend product and ensuring parity with the current product state.
API Reference and DX. Optimize and maintain the Postman API Collection and Postman API OpenAPI specification to improve structural clarity and technical accuracy for global developers.
Engineering Partnership. Partner with API engineers to document the Postman MCP (Model Context Protocol) server; provided string reviews and UX messaging, internal doc audits, and detailed release notes for product changes and new features.

Zoom, Inc. May 2021 – Apr 2022

Technical Writer

DevRel Documentation Leadership. Led the Developer Documentation department's OpenAPI and webhooks efforts, collaborating with Developer Relations to ensure documentation remained clear and accessible to the global developer community.
Quality and Technical Review. Reviewed and approved engineering merge requests, verifying that schema formatting and API additions were technically accurate, clear, and user-centric.
Cross-Functional Releases. Partnered with Product Managers and Marketing to announce API enhancements, creating release notes and high-level technical communications for monthly release cycles.

cPanel, L.L.C. Dec 2016 – May 2021

Senior Technical Writer

Agile Lifecycle and Scrum. Embedded in a Scrum team to document all product features, release notes, and API documentation. Actively provided user-driven feedback during feature planning and development discussions.
Technical Governance. Reviewed code, developer merge requests, and localized strings to ensure quality. Worked with QA and engineering to verify technical accuracy before moving documentation to peer review.
Support and Education. Partnered with Technical Support to resolve documentation gaps and created quick guides and tutorial video content to streamline the customer and training experience.

Skills and Expertise

Technical

Markdown, RESTful APIs, API Design, OpenAPI Specification (OAS), GraphQL, JSON, YAML, Perl, XML/HTML/CSS, Git, Git Bash, CLI, Agile, Styles-as-Code (Vale), Image Editing

Tools

MS Visual Studio Code, AI Agents (Claude, CoPilot), Swagger Editor, Postman, GitHub, GitLab, BitBucket, Static Site Generators (Fern/Jekyll/Hugo), JIRA amd Confluence, Screen Capture & Recording Tools

Soft Skills

Communication, Software Documentation Strategy, Critical Analysis, Problem Analysis and Solving, Cross-functional Collaboration

Education and Training